Issue opening pgAdmin4 v5 in Windows 10

Hello,

I just installed pgAdmin 4 v5. I previously had pgAdmin 4 but it stopped connecting about 3 weeks ago. A co-worker told me that updating to pgAdmin 4 v5 (for their own user) fixed the issue for him. However, we I launch it, I get the following error below:

Can I get some assistance please?

Here’s the full message:
pgAdmin Runtime Environment

--------------------------------------------------------

Python Path: "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\python\python.exe"

Runtime Config File: "C:\Users\dasilvama\AppData\Roaming\pgadmin\runtime_config.json"

pgAdmin Config File: "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\web\config.py"

Webapp Path: "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\web\pgAdmin4.py"

pgAdmin Command: "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\python\python.exe -s C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\web\pgAdmin4.py"

Environment:

  - ALLUSERSPROFILE: C:\ProgramData

  - APPDATA: C:\Users\dasilvama\AppData\Roaming

  - CHROME_CRASHPAD_PIPE_NAME: \\.\pipe\crashpad_36924_ZPVKVUMAEKCFIHMA

  - CHROME_RESTART: NW.js|Whoa! NW.js has crashed. Relaunch now?|LEFT_TO_RIGHT

  - CommonProgramFiles: C:\Program Files\Common Files

  - CommonProgramFiles(x86): C:\Program Files (x86)\Common Files

  - CommonProgramW6432: C:\Program Files\Common Files

  - COMPUTERNAME: MSINB5CG03873S9

  - ComSpec: C:\WINDOWS\system32\cmd.exe

  - DriverData: C:\Windows\System32\Drivers\DriverData

  - GDAL_DATA: C:\Program Files\PostgreSQL\11\gdal-data

  - HOMEDRIVE: C:

  - HOMEPATH: \Users\dasilvama

  - JAVA_BIN: C:\Program Files\Java\jdk1.8.0_291\bin

  - JAVA_HOME: C:\Program Files\Java\jdk1.8.0_291

  - JAVA_INCLUDE: C:\Program Files\Java\jdk1.8.0_291\include

  - LDMS_LOCAL_DIR: C:\Program Files (x86)\LANDesk\LDClient\Data

  - LOCALAPPDATA: C:\Users\dasilvama\AppData\Local

  - LOGONSERVER: \\CAEMSIDC03

  - MSMPI_BIN: C:\Program Files\Microsoft MPI\Bin\

  - NUMBER_OF_PROCESSORS: 8

  - OneDrive: C:\Users\dasilvama\OneDrive

  - OS: Windows_NT

  - Path: C:\Program Files (x86)\VMware\VMware Workstation\bin\;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Program Files\Microsoft MPI\Bin\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files\dotnet\;C:\Program Files\Git\cmd;C:\Program Files\Microsoft SQL Server\Client SDK\ODBC\170\Tools\Binn\;C:\Program Files\PuTTY\;C:\Program Files\RedHat\java-1.8.0-openjdk-1.8.0.242-3\bin;C:\Program Files\RedHat\java-1.8.0-openjdk-1.8.0.242-3\jre\bin;C:\Program Files\Docker\Docker\resources\bin;C:\ProgramData\DockerDesktop\version-bin;C:\Program Files\Amazon\AWSCLI\bin\;C:\Program Files\nodejs\;C:\Python27\;C:\Users\dasilvama\AppData\Local\Programs\Python\Python36\;C:\Program Files (x86)\Sennheiser\SenncomSDK\;C:\Fortify\Fortify_SCA_and_Apps_20.2.2\bin;C:\Users\dasilvama\AppData\Local\Microsoft\WindowsApps;C:\Users\dasilvama\AppData\Local\Programs\Microsoft VS Code\bin;C:\Users\dasilvama\AppData\Roaming\npm;C:\cygwin64\bin;C:\Users\dasilvama\AppData\Local\gitkraken\bin

  - PATHEXT: .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

  - PGADMIN_INT_KEY: 08e0cc30-6347-4c63-96da-89cda330f77a

 - PGADMIN_INT_PORT: 58944

  - PGADMIN_SERVER_MODE: OFF

  - POSTGIS_ENABLE_OUTDB_RASTERS: 1

  - POSTGIS_GDAL_ENABLED_DRIVERS: GTiff PNG JPEG GIF XYZ DTED USGSDEM AAIGrid

  - PROCESSOR_ARCHITECTURE: AMD64

  - PROCESSOR_IDENTIFIER: Intel64 Family 6 Model 142 Stepping 12, GenuineIntel

  - PROCESSOR_LEVEL: 6

  - PROCESSOR_REVISION: 8e0c

  - ProgramData: C:\ProgramData

  - ProgramFiles: C:\Program Files

  - ProgramFiles(x86): C:\Program Files (x86)

  - ProgramW6432: C:\Program Files

  - PSModulePath: C:\Program Files\WindowsPowerShell\Modules;C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules

  - PUBLIC: C:\Users\Public

  - SESSIONNAME: Console

  - SystemDrive: C:

  - SystemRoot: C:\WINDOWS

  - TEMP: C:\Users\DASILV~1\AppData\Local\Temp

  - TMP: C:\Users\DASILV~1\AppData\Local\Temp

  - UATDATA: C:\WINDOWS\CCM\UATData\D9F8C395-CAB8-491d-B8AC-179A1FE1BE77

  - USERDNSDOMAIN: MSI.CAEMILUSA.COM

  - USERDOMAIN: MSI

  - USERDOMAIN_ROAMINGPROFILE: MSI

  - USERNAME: dasilvama

  - USERPROFILE: C:\Users\dasilvama

  - windir: C:\WINDOWS

--------------------------------------------------------

Traceback (most recent call last):

  File "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\web\pgAdmin4.py", line 98, in <module>

    app = create_app()

  File "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\web\pgadmin\__init__.py", line 502, in create_app

    driver.init_app(app)

  File "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\web\pgadmin\utils\driver\__init__.py", line 27, in init_app

    DriverRegistry.load_modules(app)

  File "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\web\pgadmin\utils\dynamic_registry\__init__.py", line 63, in __load_modules

    module = import_module(module_name)

  File "importlib\__init__.py", line 127, in import_module

  File "<frozen importlib._bootstrap>", line 1014, in _gcd_import

  File "<frozen importlib._bootstrap>", line 991, in _find_and_load

  File "<frozen importlib._bootstrap>", line 975, in _find_and_load_unlocked

  File "<frozen importlib._bootstrap>", line 671, in _load_unlocked

  File "<frozen importlib._bootstrap_external>", line 783, in exec_module

  File "<frozen importlib._bootstrap>", line 219, in _call_with_frames_removed

  File "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\web\pgadmin\utils\driver\psycopg2\__init__.py", line 21, in <module>

    import psycopg2

  File "C:\Users\dasilvama\AppData\Local\Programs\pgAdmin 4\v5\python\lib\site-packages\psycopg2\__init__.py", line 51, in <module>

    from psycopg2._psycopg import (                     # noqa

ImportError: DLL load failed while importing _psycopg: Access is denied.

Thanks,